FAQ

1. What are porcelain paving slabs?

Porcelain paving slabs are a type of outdoor flooring made from high-quality porcelain. They are known for their durability, low maintenance requirements, and resistance to staining and fading.

2. What types of natural stone paving slabs do you offer?

We offer a wide range of natural stone paving slabs, including sandstone, limestone or slate. These stones are known for their unique colors, textures, and natural beauty.

3. How do I choose between porcelain and natural stone paving slabs?

Choosing between porcelain and natural stone depends on your preferences and project requirements. Porcelain slabs are highly durable and low maintenance, while natural stone slabs offer a more organic and rustic look. Consider factors such as style, budget, and desired maintenance level before making a decision.

4. Are your porcelain paving slabs slip-resistant?

Yes, our porcelain paving slabs are designed with slip resistance in mind. They have textured surfaces that provide grip, making them suitable for outdoor areas prone to moisture or wet conditions.

5. Do natural stone paving slabs require sealing?

Sealing requirements for natural stone paving slabs may vary depending on the type of stone. While some stones require sealing to protect against staining and weathering, others may not. We recommend consulting the specific product information or contacting our customer support for guidance.

6. Can I use porcelain and natural stone paving slabs for my patio?

Absolutely! Porcelain and natural stone paving slabs are commonly used for patios. They create a beautiful and durable surface that can withstand outdoor conditions while adding an elegant touch to your patio area.

7. How thick are your paving slabs?

Our paving slabs typically range in thickness from 18mm to 22mm. The specific thickness options will be mentioned in the product descriptions.

8. Can I use porcelain and natural stone paving slabs for my driveway?

Yes, both porcelain and natural stone paving slabs can be used for driveways. However, it's important to choose thicker and more robust slabs to withstand the weight and traffic of vehicles. We recommend consulting our customer support for specific product recommendations for driveway applications.

9. How do I calculate the number of paving slabs I need?

To calculate the number of paving slabs required, measure the area you want to cover in square meters. Then, divide the area by the area covered by a single slab. Remember to account for any cuts or additional slabs needed for patterns or bordering.

10. Can I order a sample before purchasing?

Yes, we offer samples of our porcelain and natural stone paving slabs. Ordering a sample allows you to assess the color, texture, and quality before making a larger purchase. Simply visit the product page and look for the "Order a Sample" option.

11. How long does delivery take?

Delivery times may vary depending on your location and the specific product. Typically, we aim to deliver within 5-7 business days. However, please refer to the product page or contact our customer support for more accurate delivery estimates.

12. Do you offer installation services?

We do not provide installation services directly. However, we can recommend trusted professionals in your area who specialize in paving slab installations. Feel free to contact our customer support for recommendations.

13. Are your paving slabs frost-resistant?

Yes, our porcelain and natural stone paving slabs are designed to be frost-resistant. They can withstand freezing temperatures without cracking or deteriorating, making them suitable for outdoor use in colder climates.

14. How do I clean and maintain the paving slabs?

Porcelain paving slabs are relatively low maintenance and can be cleaned with mild soapy water and a soft brush. Natural stone paving slabs may require specific cleaning products and techniques depending on the stone type. We provide care and maintenance instructions for each product, so be sure to follow the recommended guidelines.

15. Can I return or exchange the paving slabs if I'm not satisfied? Yes, we have a return and exchange policy. If you are not satisfied with your purchase, please contact our customer support within 14 days of delivery. We'll provide you with instructions on how to return or exchange the product.

16. Are your paving slabs UV-resistant?

Yes, our porcelain and natural stone paving slabs are UV-resistant. They are manufactured to withstand sunlight exposure without fading or discoloration, ensuring long-lasting beauty.

17. Can I install the paving slabs myself, or do I need professional help?

While it is possible to install the paving slabs yourself, we recommend seeking professional assistance, especially for larger or more complex projects. Proper installation ensures the longevity and stability of the paving surface. We can provide you with installation guides and recommendations to help you make an informed decision.

18. Do you offer bulk discounts?

Yes, we offer bulk discounts for large orders. Please reach out to our customer support with the details of your project, and we'll provide you with a personalized quote.

19. Can I place an order over the phone?

Currently, we accept orders only through our website. Our online ordering process is secure and efficient, ensuring a seamless experience. If you face any difficulties, our customer support team is ready to assist you.

20. Is there a warranty on your paving slabs?

Yes, we provide a warranty on our paving slabs. The duration and terms of the warranty may vary depending on the product. Please refer to the product description or contact our customer support for specific warranty information.

21. Can I use porcelain and natural stone paving slabs around my swimming pool?

Yes, both porcelain and natural stone paving slabs can be used around swimming pools. Their slip-resistant properties make them a suitable choice for poolside areas. Ensure proper drainage and consider the specific requirements of your pool installation when selecting the paving slabs.

22. Are your paving slabs suitable for commercial projects?

Absolutely! Our paving slabs are suitable for both residential and commercial projects. They are durable, versatile, and available in various styles to meet the needs of different applications.

23. Can I use porcelain and natural stone paving slabs for interior flooring?

While porcelain paving slabs are primarily designed for outdoor use, they can be used for interior flooring in certain cases. Natural stone paving slabs are more commonly used for interior flooring. However, ensure that the specific product is suitable for interior applications and consult our customer support for guidance.

24. What sizes are available for your paving slabs?

We offer a range of sizes for our paving slabs. The available sizes may vary depending on the specific product. Please refer to the product descriptions for accurate size information.

25. Can I install your paving slabs on top of an existing surface?

In some cases, it is possible to install paving slabs on top of an existing surface, such as a concrete patio. However, proper preparation and leveling of the base are crucial for a stable and long-lasting installation. We recommend consulting a professional installer or our customer support for guidance specific to your project.

26. Do you offer any discounts for trade professionals or contractors?

Yes, we have special offers and discounts available for trade professionals and contractors. Please reach out to our customer support team with your trade credentials, and we'll provide you with the relevant information.

27. Can I request a specific thickness for the paving slabs?

Our paving slabs come in standard thicknesses mentioned in the product descriptions. 

28. Are your paving slabs suitable for driveways with heavy vehicles?

Yes, we offer thicker and more robust paving slabs specifically designed for driveways with heavy vehicles. These slabs are capable of withstanding the weight and pressure exerted by cars or trucks. Contact our customer support for recommendations tailored to your specific needs.

29. Can I use your porcelain paving slabs for a rooftop terrace?

Yes, porcelain paving slabs can be used for rooftop terraces. They are lightweight and suitable for installations where weight restrictions may be a concern. Additionally, they offer excellent resistance to weathering and are easy to maintain.

30. Do you provide installation guides for DIY projects?

Yes, we provide installation guides and resources to assist customers with DIY projects. These guides offer step-by-step instructions on how to properly install the paving slabs. Please check our support section.

31. Can I mix and match different colors and sizes of paving slabs?

Yes, you can mix and match different colors and sizes of paving slabs to create unique patterns and designs. This allows for customization and creativity in your outdoor spaces. Explore our product options to find complementary styles that suit your preferences.

32. Are your paving slabs resistant to mold and mildew?

Both porcelain and natural stone paving slabs have inherent resistance to mold and mildew growth. However, proper installation, regular cleaning, and maintenance are essential to prevent the buildup of dirt or organic matter that could support mold growth.

33. Do you offer discounts for returning customers?

Yes, we value our returning customers and may have special discounts or loyalty programs available. Please contact our customer support for more information on current offers for returning customers.

34. Can I request a custom order for specific paving slab colors or sizes?

For large or custom orders, it may be possible to accommodate specific color or size requests. Contact our customer support to discuss your requirements, and we'll assist you in finding the best solution.

35. Can I install the paving slabs on a slope or uneven surface?

Installing paving slabs on a slope or uneven surface may require additional planning and preparation. It is important to ensure proper drainage and a level base for stability and longevity. Consult our customer support or a professional installer for guidance specific to your project.

36. Are your paving slabs resistant to chemicals and stains?

Porcelain paving slabs are highly resistant to chemicals and stains, making them suitable for areas where spills or exposure to potentially staining substances may occur. Natural stone paving slabs may require sealing to enhance stain resistance. Consult the specific product information or contact our customer support for guidance.

37. Can I install lighting features within the paving slabs?

Yes, it is possible to incorporate lighting features within the paving slabs to enhance the ambiance of your outdoor spaces. Consult our customer support or a professional installer for guidance on the appropriate installation methods and options.

38. Can I use your paving slabs for vertical applications like cladding?

While our paving slabs are primarily designed for horizontal applications, certain products may be suitable for vertical cladding. Contact our customer support for recommendations on products that can be used for vertical applications.

39. How do I maintain the color and appearance of the paving slabs over time?

To maintain the color and appearance of your paving slabs, regular cleaning and maintenance are essential. Follow the care instructions provided with each product, which may include using specific cleaning products, avoiding harsh chemicals, and reapplying sealants if necessary.

40. Can I visit your showroom to see the paving slabs in person?

We do not have a physical showroom at the moment. However, we provide high-quality images and detailed product descriptions on our website to help you make informed purchasing decisions. Additionally, ordering samples allows you to see and feel the quality of our paving slabs before making a larger purchase.

41. Are your paving slabs suitable for use in high-traffic areas?

Yes, our paving slabs are designed to withstand high-traffic areas. Whether it's a busy patio or a commercial walkway, our slabs offer durability and strength to handle frequent use without compromising their aesthetics.

42. Can I use your paving slabs to create a garden path?

Absolutely! Our paving slabs are commonly used to create garden paths and walkways. They provide a sturdy and visually appealing surface that enhances the overall landscape design.

43. Can I request a specific texture for the paving slabs?

Our paving slabs come with their inherent textures, which are carefully designed to provide slip resistance and enhance their visual appeal. However, if you have specific texture requirements, please contact our customer support, and we'll assist you to find the best options available.

44. Do you offer any eco-friendly or sustainable paving slab options?

Yes, we offer eco-friendly and sustainable paving slab options. Some of our products may be manufactured using recycled materials or produced in an environmentally conscious manner. Look for specific eco-friendly labels or contact our customer support for more information.

45. Can I use your paving slabs for raised flower beds or planter boxes?

While our paving slabs are primarily designed for horizontal applications, they can be used creatively for raised flower beds or planter boxes. Incorporating slabs into the vertical structure can provide a cohesive look to your outdoor space. Seek professional advice or contact our customer support for guidance on such installations.

46. Do you provide warranty coverage for installation issues?

Our warranty typically covers manufacturing defects and issues related to the quality of the paving slabs. However, it does not cover installation-related issues. We recommend hiring a professional installer to ensure proper installation, which can help avoid potential issues.

47. Can I request a color sample to match my existing outdoor décor?

Yes, you can order color samples to help you match your existing outdoor décor. The samples will give you a better idea of how the colors of our paving slabs will complement your surroundings.

48. Do you offer any anti-slip treatments for natural stone paving slabs?

While natural stone paving slabs generally offer good slip resistance, additional anti-slip treatments can be applied if desired. Contact our customer support for recommendations on suitable treatments and their application methods.

49. Can I use your paving slabs for a barbecue or outdoor kitchen area?

Yes, our paving slabs are suitable for barbecue or outdoor kitchen areas. They provide a durable and heat-resistant surface that can withstand the demands of cooking and entertaining outdoors. Consider selecting thicker slabs for such areas.

50. Can I request assistance with calculating the quantity of jointing compound or adhesive needed?

Certainly! Our customer support team can assist you with calculating the quantity of jointing compound or adhesive required for your project. Provide them with the relevant details, such as the area to be covered, joint width, and desired thickness, and they will help you determine the appropriate amount.