Terms and Conditions

Terms and conditions

1. INFORMATION ABOUT US

1.1 

We are NJ Groundworks Ltd, a company registered in England and Wales with company number 13067858. Our registered company address is: 22 Marholm Road, PE4 6AY, Peterborough.

Our VAT number is 388778119.

We operate the website www.njpaving.co.uk

1.2

To contact us, please see our Contact us page

 

2. OUR PRODUCTS

2.1

Product images, descriptions, specifications, and advertisements on our website are for illustrative purposes only. Although we strive to accurately represent our products, we cannot guarantee that your computer's display of colors and textures will accurately reflect the actual colors and textures of the products. There may be slight variations between the product images and descriptions and the actual products. Additionally, due to the nature of some of our products, all sizes, weights, capacities, dimensions, and measurements listed on our site may vary. Please note that tiles are created in batches and some shade variation may occur between batches.

2.2

Many of our natural stone products are subject to natural and geological variations, including inherent variations in color, texture, shading, cracks, vents, and size, which are beyond our control. These variations may occur within a piece and between pieces, so no products are claimed to be the exact likeness of images or samples. Variations can sometimes include fossils and veining, and all samples or images should be used as an indication of color and range only.

2.3

Product samples are meant to provide an approximate representation of the products only. All samples have been prepared to a presentation standard and allowed to dry. We cannot guarantee to match the shades of the samples presented or any previously supplied orders.

2.4

While we strive for accuracy, due to the nature, manufacturing, and hand-tooled finish of our products, all dimensions and measurements listed have a tolerance of up to 5mm. To minimize variations in finish or tolerance, we recommend selecting products from a variety of boxes.

2.5

Care and caution should be taken with the accessories we offer (grouts and sealants), ensuring that these products are suitable for the tiles or stone you intend to use them with and the environment in which they will be installed. Always check manufacturers' websites and instructions for use. Test on a small sample area or off-cut to ensure compatibility before full-scale application. Without affecting your legal rights, we will not accept liability for any damage caused by the misuse of such products or incorrect installation.

2.6

Natural stone tiles may have small blemishes, fissures, chipping, and pitting at the edges. This is expected with this type of material and can be easily remedied during fitting using the correct grout. Minor damage, such as edge chipping, may occur during packing and unpacking tiles but is considered normal practice for these to be used in cuts during installation. Be cautious when unpacking the stone, as it may be easily scratched, and store it vertically with a slight gap between each piece for the product to acclimate and dry out from any condensation present in the stone or packaging on a non-abrasive surface.

2.7

Kota black limestone will naturally weather to gray over time if not sealed; we recommend sealing the stone once installed if you do not want it to fade or weather over time. We strongly advise hiring a qualified fitter experienced in installing natural stone products. We will not be liable if this advice is not considered before installation.

2.8

Any products displayed on the website alongside your order are suggested accompanying products only, and we cannot guarantee their suitability for your specific project or installation. We provide no warranty that the products can be used in any given environment. Before fixing, installing, and maintaining the products, we recommend seeking professional advice.

2.9

We are not responsible or liable for any time lost or costs incurred, or any other losses where you or your third-party contractor failed to install the products correctly in the appropriate environment, using the correct installation methods or the right adhesive, grout, base, or sealants.

2.10

All Products are subject to availability. We will email as soon as possible if the Product you have ordered is not available and we will not process your order if placed.

 

3. ORDERING

3.1

Before submitting your order, take advantage of our online order process to check and correct any errors. It is important to read and review your order at each stage of the process to ensure accuracy.

3.2

By placing an order via our telephone ordering system, you are agreeing to our terms and conditions. It is important to familiarize yourself with them before placing an order.

3.3

Accurate measurements are essential. If you are unsure, seek professional or independent advice before placing an order. We will not be responsible for any surplus or shortfall in Products ordered due to inaccurate measurements.

3.4

When placing an order, it is recommended to include an additional 10% of Products to account for wastage resulting from cutting, minor imperfections, and edge chipping during packing, unpacking, and transportation. If any damage occurs, use the Products as cut-offs during installation. Edge chipping or damaged Products less than 10% of the total order will not be replaced or refunded.

3.5

For online orders, we request authorization for the order value through our third-party payment provider and check your payment details for fraudulent activity using our screening service. This is to protect both the company and the customer.

3.6

Note that there may be slight variations in color, shades, and dimensions from batch to batch in subsequent Products ordered from the same project. We advise ordering enough products to cover your needs accordingly, as we cannot accept liability for any minor differences in subsequent batches.

3.7

If there is a shortfall in the required number of tiles and another order is placed for additional square meters, note that the delivery cost could be the same as the initial delivery cost for a pallet.

3.8

All of our external stone comes in full crates.

3.9

If you encounter any issues with your order, please contact us using the details provided on our Contact Us page.

 

4. QUOTATION

4.1

Our quotations are valid for 30 days and are based on the information provided.

4.2

The accuracy of the information provided and clear and legible instructions are essential to provide accurate quotations. Any drawings sent to us must be fully dimensioned, accurate, and to scale for a quotation. We are not responsible for any inaccuracies resulting from omissions or inaccurate information from the Buyer. Later amendments must be in writing and may incur additional charges.

4.3

Quotations, whether verbal or in writing, are not an offer and may be withdrawn or modified at any time by us.

4.4

We are not liable for any loss of data, production, profit, use, contracts, or any other consequential, economic, or indirect loss arising from any amendments to a quotation.

 

5. ORDERING SAMPLE

5.1

You can order up to three samples in a single transaction on our website. Please note that you cannot order multiple samples of the same tile.

5.2

We reserve the right to cancel multiple sample orders from the same customer, which may be identified by name, address, or payment method used.

5.3

All sample orders are free of charge, but they do incur a delivery charge to cover the cost of packaging and postage. We can send sample orders to all areas of the UK.

5.4

Sample orders are dispatched by 2nd Class Royal Mail.

 

6. HOW WE USE YOUR PERSONAL INFORMATION

 

6.1

We will use the personal information you provide to us for the following purposes:

a) To supply the products to you.

b) To process your payment for the products.

c) If you agreed to this during the order process, to inform you about similar products that we provide. You may stop receiving these at any time by contacting us.

6.2

We only use your personal information in accordance with the terms of our Privacy and Data Protection Policy. It is important to read these policies as they contain important terms that apply to you. We treat and store all personal information confidentially and comply with all applicable UK data protection and consumer legislation.

6.3

We use your information to process your order, including your name, delivery address, email address, billing address, contact telephone number, and payment details.

6.4

We will only disclose your personal information to third parties when required or allowed by law.

 

7. CONSUMER RIGHTS

7.1

To purchase products from our site, you must be 18 years old or older and legally capable of entering into binding contracts.

7.2

As a consumer, you have legal rights in relation to any Products that are faulty or not as described. These legal rights are available from your local Citizens Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.

7.3

If you are a consumer, you have the legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within 14 days of the contract coming into effect. This means that during this period if you decide that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. If a product has been dispatched, you will be liable for the cost of returning any goods to us unless the product is faulty. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

7.4

However, the cancellation right does not apply in the following cases:

a) Any Products that become inseparably mixed with other items after delivery.

b) Any Products that have been opened, such as grout or sealants, unless faulty.

c) Any Products that are made to your specifications.

 

8. HOT CONTRACT IS FORMED BETWEEN YOU AND US

8.1

These Terms and any Contract between us are only available in English.

8.2

Our order process allows you to check and correct any errors before submitting your order to us. Take the time to read and check your order at each stage of the process.

8.3

Upon placing an order, you will receive an email from us confirming that we have received your order. However, this does not mean that your order has been accepted. Our acceptance of your order is as described in clause 8.4 below.

8.4

We will confirm our acceptance of your order by sending you an email confirming that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation or when you collect the Products from us.

8.5

Your order will be based on our product prices and delivery charges that are in force at the time you place your order. If the prices or charges are different from those published, we will bring this to your attention before accepting your order and give you the option to cancel it.

8.6

If we are unable to supply you with a Product, for example, because that Product is not in stock or is no longer available or because of an error in the price on our Site as referred to in clause 13.5, we will inform you by email, and we will not process your order. If you have already paid for the Products, we will refund you the full amount, including the delivery charge, as soon as possible.

 

9. OUR RIGHT TO VARY THESE TERMS

9.1

We may revise these Terms from time to time in the following circumstances:

a) Changes in how we accept payment from you.

b) Changes in relevant laws and regulatory requirements.

c) Changes in internal policies and procedures.

9.2

If we have to revise these Terms as they apply to your order, we will contact you to provide reasonable advance notice of the changes and inform you of how to cancel the Contract if you are not satisfied with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received, and we will arrange a full refund of the price you have paid, including any delivery charges.

9.3

The Terms in force at the time of each order will apply to the Contract between you and us.

 

10. YOUR CONSUMER RIGHTS OF RETURN AND REFUND

10.1

As a consumer, you have the legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens Advice Bureau or Trading Standards office.

10.2

Except as set out in clause 10.7 below, this cancellation right does not apply in the case of:

a) any Products made to your specification or clearly personalized

b) any Products due to use or damage by you which cannot be restocked and sold at full price

c) any Products which have become mixed inseparably with other items after their delivery

d) any Products which have been sealed, shrink-wrapped which have been opened, for example, grout or sealants, unless faulty

e) any Products which have already been used or installed, unless faulty.

10.3

You may cancel a Contract from the date you receive the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 working days in which you may cancel, starting from the day you receive the Products, to receive a monetary refund.

10.4

To cancel a Contract, please email info@NJPaving.co.uk for a returns form and then email or post it to us at: NJ Groundworks Ltd, 22 Marholm Road, PE4 6AY, Peterborough. Please include details of your order including the order number and the reason for the return. You should keep a copy of your return form for your own records.

10.5

Your cancellation is effective from the date you email or post the returns form to us. For example, you will have given us notice in time only if you get your letter into the last post on the last day of the cancellation period or by emailing us before midnight on the last day of the cancellation period.

10.6

You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. All returned items should be sent back in the condition and manner in which you received them, including with the original packaging. The Products must be returned to the Company within 14 days from the cancellation date and the purchase price will be refunded in full on confirmation that the products are in the same condition including original packaging as delivered. For the avoidance of doubt, we will not be liable for any lost or damaged items returned to us and do not refund the cost of this postage (unless the Products are faulty or not as described and are covered by the terms of clause 10.7 below). Any items returned soiled will not be accepted. You must return the products to us securely, on a pallet and with packaged sufficiently to protect them during transit. We reserve the right to ask you to provide photo evidence to show that you packed the items securely before returning.

10.7

Subject to your compliance with this clause 10, you will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation as described in clause 10.4 above. We will reduce your refund to reflect any reduction in the value of the Products which was caused by you handling them in a negligible or unacceptable way. We also

 

11. PRODUCT EXAMINATION AND ACCEPTANCE

11.1

Before any of our Products are loaded onto third-party pallet network delivery vehicles and leave our premises for delivery, we undertake a quality control check, which consists of a visual examination of the Product. If, however, there is obvious damage to the Products, please make a note of the damage on the delivery note.

11.2

Products delivered to the buyer should be checked immediately upon delivery or collection to ensure they are of the correct type, of satisfactory quality, undamaged, and the correct quantity. Delivery notes not marked unchecked if the order cannot be inspected, or failure to record damage will be deemed as acceptance with no damage or shortage, and we will not accept any claim thereafter.

11.3

We request visual evidence, for example, a digital photo of the damaged or faulty Products, and a written statement of damages or faults within 24 hours, as this will enable us to make a claim against the carrier. At our discretion, we may also arrange to have the products inspected to confirm the damage.

11.4

If, on inspection, or when we use photography as evidence where we accept the Products are damaged or faulty then (subject to being notified under clause 11.3) we will either:

a) refund the price of the products damaged or faulty, along with any reasonable costs you incur in returning the item to us, however, must be the most economical delivery method which excludes special or next day delivery; or b) replace the damaged or faulty Products providing there is a replacement available and will include the cost of re-delivery, providing you have returned the damaged or faulty Products to us.

11.5

If an incorrect number of Products has been delivered, we should be notified within 24 hours so we can rectify the mistake and make arrangements to deliver the shortfall in quantity and bear the cost of delivery. This also applies to goods collected from our premises. If the mistake or shortfall with the order proves to be an error on your part, you will be liable for the cost of delivery.

11.6

If we decide the Products are not damaged or faulty, or where we believe the damage or fault has been caused through your negligence, we reserve the right to recoup any costs from you, which includes circumstances where we have had to carry out an inspection, and will reject any claim in relation to alleged damages or faulty Products. In these situations, you will be liable for any cost of collection, redelivery, and replacement Products.

11.7

You will be liable for any costs where, on the day of delivery, you have refused to accept delivery for any reason. Any refunds processed will have the cost of delivery to your property and cost to have the Products returned to our premises deducted.

11.8

We reserve the right not to replace damaged Products if the total amount is less than 10% of the total order quantity.

11.9

After the relevant cancellation period has expired, we shall only accept the return of Products at our discretion or in circumstances where the Products are deemed faulty.

 

12. DELIVERY AND COLLECTION

12.1

We aim to deliver your order by the estimated delivery date specified in the Dispatch Confirmation unless there are circumstances beyond our control, in which case we will contact you to provide a revised estimated delivery date.

12.2

If the estimated delivery date is not suitable after you have received the Order Confirmation, please contact us within 12 hours on 07713039241 to arrange a more convenient time.

12.3

Please check the Products upon delivery or collection to ensure that they are of satisfactory quality, undamaged, and in the correct quantity. If there is any damage or fault with the Products, please take a digital photograph and inform us within 24 hours of delivery or collection.

12.4

If we accept that the Products are damaged or faulty (as notified in clause 12.3), we will either refund the price of the Products along with any reasonable costs incurred in returning them to us or replace them (if a replacement is available) and include the cost of re-delivery. The returned Products must be sent using the most economical delivery method which excludes special or next day delivery.

12.5

If there is no one present at the delivery address to sign for the delivery, the Products will not be unloaded, and charges will apply for redelivery. If delivery is called off due to difficulties accessing the drop-off point, we reserve the right to charge for aborting the delivery and for any redelivery and storage charges if applicable.

12.6

Delivery times are estimated and cannot be guaranteed. Deliveries are usually made between 8:00am and 6:00pm Monday to Friday. Saturday deliveries may be available on request, but additional charges may apply. If we miss the deadline to deliver any part of the order, you may cancel the order if delivery was not made by the deadline or if delivery was essential by a specific timeline which we failed to meet and refused to deliver the Products.

12.7

If you do not wish to cancel your order, you can provide us with another reasonable delivery date.

12.8

We advise against booking a tiler or any other tradesperson until you have received your order. We are not liable for any financial loss incurred due to late or incorrect delivery.

12.9

If your property has loose gravel, soft ground, or is on an elevated surface that our delivery vehicles cannot access, the Products will be left at the nearest suitable area. You will be responsible for moving the Products from the vehicle off-load position to their final destination.

12.10

Please inform us of any access problems that may hinder delivery, such as low bridges, low-hanging trees or signposts, narrow country lanes, steep gradients, or any parking or unloading restrictions at the address. If obstacles are present, please contact us on 07713039241 or info@NJPaving.co.uk to arrange an alternative delivery solution. Additional delivery charges may apply for alternative arrangements.

12.11

It is your responsibility to obtain any necessary permits or permissions to unload in restricted areas. We reserve the right to recover from you any additional expenses incurred, such as delivery or penalty charge notices.

12.12

Our delivery vehicles will only enter your private residence if we have specific authority to do so. We accept no liability for damage caused to your property, and any damage caused by the delivery drivers' negligence will need to be claimed directly with their insurance company.

12.13

You are responsible for disposing of any packing materials and pallets upon delivery.

12.14

If you arrange to collect Products from us, the risk in the Products will pass to you upon collection. We will not be liable for any damage or break

 

13. PRICE OF PRODUCTS AND DELIVERY CHARGES

13.1

The prices of our products are as stated on our website and we take great care to ensure that they are accurate when entered into the system.

13.2

We may change the prices of our products at our discretion, but any changes will not affect any orders which we have already confirmed with a Dispatch Confirmation.

13.3

The price of a product includes VAT (where applicable) at the applicable rate chargeable in the UK at the time of purchase. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

13.4

The price of a product does not include delivery charges, which are quoted on our site at checkout. In rare cases, due to program errors, an incorrect delivery price may be charged during the checkout process. If this happens, we will give you the option of continuing to purchase the product at the correct delivery price or canceling your order. We will not process your order until we receive your instructions.

13.5

Although we make every effort to ensure that the prices of our products are accurate, errors may occur. If a product is priced lower than its correct price, we will charge the lower amount when dispatching the product to you. However, if a pricing error is obvious and could have reasonably been recognised by you as a mispricing, we do not have to provide the product to you at the incorrect (lower) price. If a product is priced higher than its correct price, we will contact you as soon as possible to inform you of the error and give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we receive your instructions.

 

14. HOW TO PAY

14.1

You can make payments for Products using a debit card, credit card, or PayPal. We accept the following cards for online payment: Mastercard, VISA, Solo, Switch / Maestro, Visa Debit, Delta, and Electron. If you wish to pay by any other method such as cash or bank transfer, please contact us. Please note that we no longer accept cheques as a payment method. All terms and conditions apply.

14.2

Payment for the Products and all applicable delivery charges is required in advance. Goods will only be dispatched once payment has cleared.

14.3

For all "Card not Present" transactions made over the phone, the limit will be £500.00, and this limit will only be increased at our discretion for any transaction.

14.4

We do not accept credit card payments over the phone.

 

15. OUR LIABILITY

15.1

If we fail to comply with these Terms, we are responsible for any loss or damage that you suffer as a foreseeable result of our breach of these Terms or our negligence. However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach, or if it was contemplated by you and us at the time we entered into the Contract.

15.2

We only supply the Products for domestic and private use. You agree not to use the Products for any commercial, business, or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, loss of anticipated savings, loss of goodwill, or any other indirect or consequential loss.

We do not exclude or limit our liability in any way for:

a) death or personal injury caused by our negligence;

b) fraud or fraudulent misrepresentation;

c) any breach of the terms implied by section 12 of the Sale of Products Act 1979 (title and quiet possession);

d) any breach of the terms implied by section 13 to 15 of the Sale of Products Act 1979 (description, satisfactory quality, fitness for purpose, and samples); and e) faulty products under the Consumer Protection Act 1987.

 

16. EVENT OUTSIDE OUR CONTROL

16.1

We will not be held liable or responsible for any failure or delay in performing our obligations under a Contract if it is caused by an Event Outside Our Control, which is defined in clause 16.2 below.

16.2

An Event Outside Our Control refers to any act or event beyond our reasonable control, including but not limited to strikes, lock-outs, or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications network or the inability to use railways, shipping, aircraft, motor transport, or other means of public or private transport.

16.3

If an Event Outside Our Control occurs, affecting our ability to perform our obligations under a Contract, we will notify you as soon as possible. The performance of our obligations under the Contract will be suspended and the time for their performance will be extended for the duration of the Event Outside Our Control. In case the Event Outside Our Control affects the delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

 

17. OTHER IMPORTANT TERMS

17.1

We reserve the right to transfer our rights and obligations under a Contract to another organization, but this will not affect your rights or our obligations under these Terms.

17.2

You may not transfer your rights or obligations under these Terms to another person without our prior written consent, which may be given by email or post.

17.3

This contract is between you and us, and no other person has any rights to enforce any of its terms.

17.4

Each paragraph of these Terms operates independently. If any court or relevant authority deems any of them unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

17.5

If we do not insist on you fulfilling any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, it will not be interpreted as a waiver of our rights against you or your obligation to comply with those obligations. If we waive a default by you, we will only do so in writing (by post or email), and it will not automatically mean that we will waive any subsequent default by you.

17.6

These Terms are governed by and construed in accordance with English law. This means that any Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

To contact us for any other reason, please use our email, phone, or address listed on our contact us page.